FAQ

I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

WE ARE TRY OUR BEST TO MAKE SURE EVERYTHING SHIPS TO YOU PERFECTLY AND UNDERSTAND THAT DURING SHIPPING AAND PROCESSING SOME THINGS CAN BE MISHANDLED. IF YOU RECEIVED AN ITEM THAT IS DAMAGED, WE ARE SO SORRY, PLEASE TAKE A PICTURE OF IT AND SEND IT TO DESTINYIS@THEELVN17.COM SO WE CAN RESOLVE THIS ISSUE FOR YOU!
WHAT IS THE STORE POLICY?

Although, all items currently at THEELVN17.COM are final sale , you can exchange them. At this time we are working on a full refund policy that will benefit our customers as we transition into a safer and healthier world. We wan to thank you for your understanding during this time period.
what if my order has not yet been delivered?

If after contacting USPS to resolve this issue, we will gladly help you and can contact us at destinyis@theelvn17.com to assist you!
my coupon code is not working?

if you are experiencing trouble with your coupon. it may be that they are invalid as our coupon codes do change. altough we are always using a discount code , if one is not working, feel free to contact destinyis@theelvn17.com